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call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.
A call centre is often operated through an extensive open workspace for call center agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations
Most major businesses use call centres to interact with their customers.
Through contact centers, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management
Call centre - Wikipedia, the free encyclopedia