Part I Service Manager Overview and Concepts
Service Management Basics
Service Manager 2010 Overview
MOF, ITIL, and Service Manager
Looking Inside Service Manager
Part II Planning and Installation
Designing Service Manager
Planning Complex Configurations
Installing Service Manager 2010
Part III Service Manager Operations
Using Service Manager
Business Services
Incident Management
Problem Management
Change Management
IT Management: Governance, Risk Management, and Compliance
Part IV Administering Service Manager
Notification
Service Manager Security
Part V Beyond Service Manager
Planning Your Customization
Management Packs
Customizing Service Manager
Advanced Customization Scenarios
Reports, Dashboards, and Data Analysis
دانلود کتاب آموزشی System Center Service Manager 2010 از انتشارات SAMS
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